You can reach Verizon Customer Service with these numbers:
Verizon support number for all questions: 1-800-VERIZON (1-800-837-4966)
There is a chance that you will be redirected to other departments during call, for faster problem solving check numbers below.
Verizon customer service number: 1-888-553-1555
Keep pressing 0 at each prompt to speak with representative.
Verizon credit reporting: 1-877-325-5156
Direct to the credit reporting department, no need to press anything.
Verizon mobile broadband customer service: 1-800-786-8419
Press #, then 2 to reach customer service.
Live chat with Verizon customer service.
Just select why you want to contact them and in 3rd step click “chat with us”
About Verizon Customer Service Number
Customer service is one of the most important aspects of a business no matter how small it is. It doesn’t matter how nice your products are if your customer service is awful, the business will not become successful for a long time. Let’s take Verizon for example.
If you try dialing the Verizon customer service number, you will get a lot of options to choose from so that you can get the best service possible that is appropriate for your needs. There may be many options to contact customer service but what is important is that you as a customer gets what is needed whether through phone call, chat or email
What are the different ways to contact customer service?
Nowadays, companies make sure that their customer service team is easy to reach and can be reached almost at all times. It is a consideration for companies to make sure that they are covering all different time zones of different customers across the state so that no customer will be left out if the customer service team only has set operating hours.
Most businesses now try their best to provide customer service round the clock. Customer service is often most available through phone, chat, email or at a service desk in a branch or a shop. Verizon customer service has a toll free number and a chat option for support in their website.
You can choose from a drop down list of services to get the right department both for phone calls and chat service. They also have different mailing addresses for customer service departments if you decide to mail in your request for service or other pertinent documents instead.
What to do when contacting Verizon customer service
Not many people have a lot of time to contact customer service and unfortunately, at times that we need assistance the most, we are usually in a hurry or we simply do not have the time to go through all the hassles. To ensure that you cut the time you spend in contacting customer service, like for example when you’re calling the Verizon customer service number, make sure that you have everything you need ready beside you.
Get your account details ready and other important information that you might need like an ID number, account number, mailing address if you have not memorized it or statement of accounts if you’re calling to clarify your balance or due date.
You will definitely need some information ready for verification especially if you are calling in behalf of someone else like your spouse. Also get a pen and paper ready beside you so you could write down any reference numbers, addresses or contact person details in case it will be given to you.
Customer service representatives often need to ask customers to write down something especially if your concern needs a follow up. Make sure that you write down everything properly and clearly so that you can understand it when you get back to it. Don’t just jot down some garbled handwritten texts to make sure you don’t get something wrong. Also, don’t forget to repeat the information so that the representative can verify it for you.
What to expect from Verizon customer service
We all expect a lot from customer service especially because we feel that we deserve the best service possible. We do; however, customer agents are not magicians, executives or managers. Some access may be limited to them, which means that they may have to forward your concern to another department that will have access to what you want.
Although we should expect a resolution, always consider what the complexities are about your problem and set the right expectations. Customer service should be customer centered and an agent should always try his or her best to resolve your matter as soon as possible. There will be instances when they can do so right away but there will also be instances when you will have to be patient and let them do their work and let their work take its course.
There have been so many problems about credits, late payments or payment postings because some customers do not understand the processing times. If you are in doubt, ask them to clarify that to you so that next time, you won’t have the same issue anymore. As customers, we also have the responsibility to take care of our accounts and not just let the companies handle everything.
If you don’t receive bills and late payments are your recurring problem, try to take some responsibility and set up a reminder of when you need to pay so that you can avoid another late payment the following month. Companies are not in control of other factors that may affect the post for example so maybe you can try to create an online account where you can check your billing information as well.
Customer is always right
Companies aim to please every customer to keep their loyalty and this is why customer is always right, given the right circumstances. If you are requesting for some charges to be removed from your account like a late fee, once is maybe reasonable depending on your excuse.
However, if you have a late fee every month and it’s all because you simply do not make the payment on time, don’t expect to be treated right. Businesses need to make money in order to survive and in order for them to keep providing the products and services they offer.
If we don’t do our part as customers, they lose money too, which hurts them with a two-pronged sting because they also lose you as a customer who is dissatisfied. If all of us try to use the excuse that every customer is always right even when we are in the wrong, business will fail. Verizon customer service for example will always try its best to provide you with excellent service but if you don’t pay your bill, collectors will be after you for sure.
We are not affiliated with Verizon Company, we just provide an easy way to find their customer care number!